CUSTOMER SERVICE ADVISOR
Main duties:
Customer support:
- Respond to customer inquiries via phone, email, or in person
- Assist customers in selecting appropriate electrical products based on technical specifications and needs.
- Resolve customer concerns and complaints effectively and efficiently.
Order management:
- Process quotations, orders, and invoices accurately and in a timely manner.
- Track and manage order statuses, ensuring customers are kept informed of progress.
- Handle returns, exchanges, and order discrepancies in alignment with company policies.
Technical assistance:
- Provide basic technical support and guidance related to motors and cables.
- Collaborate with technical teams for in-depth problem resolution or escalations as necessary.
Sales and business support:
- Identify opportunities to upsell or cross-sell complementary products.
- Support the sales team with preparation of quotes, technical documentation, and customer proposals.
- Contribute to meeting or exceeding sales targets through proactive customer engagement.
Requirements:
- High school diploma or equivalent (a technical certificate or associate degree in hydraulics, engineering, electrical systems or related fields is a plus).
- Minimum 2 years of experience in customer service or sales, preferably in the hydraulic or industrial sector or technical field./ with a background in electrical systems or related industries./
- Experience in using CRM software and Microsoft Office Suite.
- Basic understanding of hydraulic systems and their applications.
Additional information:
- Maintain accurate and updated records of customer interactions and transactions within the CRM system.
- Generate regular reports on service activities, customer feedback, and sales trends for internal review.