• Customer interaction & inquiries
  • Receive and track incoming customer inquiries and respond to customer inquiries on a timely manner;”
  • Follow-up on customers enquiries, communicate with customers on their orders and arrange delivery of sold items.”
    Both describe handling and following up customer inquiries/orders.
• Sales growth efforts
  • Conduct sales activation and work proactively, work towards achieving the sales plan”
  • Explore new sales channels”
  • Liaise with Senior Manager on expanding the current market share of the MRO consumables contract brand items sales”
    All focus on increasing sales—different angles (activation, channels, market share) but conceptually tied to sales expansion.
• Timely delivery / coordination
  • Coordinating with support functions to ensure that business processes are implemented as per the quality standards.”
  • Liaise with various internal units to ensure correct products are delivered to customers on a timely manner”
    Both involve internal coordination to ensure smooth processes and deliveries.

Qualifications:

• Bachelor’s degree in Business, Economics, Marketing, Communications, or related field
• Knowlege in Industrial products, minimum 4 years of working experience in Indutrial Sales
• Team work, negotiations and communication skills
• Persuasion and Influence: Ability to convince and inspire others to support ideas or goals
• Advanced English skills are required

Key Responsibilities:

• Achieve quarterly and annual rental sales targets.
• Develop long-term customer relationships and respond promptly to customer complaints and feedback.
• Organize the service, handover, and return processes of rental equipment.
• Conduct rental market research, update competitor information, and develop pricing strategies.
• Prepare sales reports and monitor customer accounts and receivables.
• Participate in implementing and improving operations within the company’s Quality Management System.

Requirements:

• Bachelor’s degree in Mechanical Engineering or a related field.
• 1–3 years of experience in industrial sales.
• Strong teamwork, persuasion, negotiation, and sales skills.
• Intermediate knowledge of English.
• Proficiency in MS Office applications.

Main duties and responsibilities:

• The company’s repair shop shall inspect, diagnose, repair and maintain the clients’ vehicles at a high level.
• Carry out inspection, diagnose, repair and maintain the vehicle at a high-quality level by visiting the customer’s workplace in accordance with the customer’s call and the contract with the customer
• Provide accurate and complete inspection and diagnosis to determine the cause of the malfunction and complete repair. Be sure to review the work you have done.
• Record other (other than customer’s) damage to the vehicle on the work card and notify the relevant authority.
• Provide an accurate list of required parts and assist in ordering.
• The special tools required to perform the work shall be ordered from the special tool storage and used properly and returned in a timely manner.
• Use relevant software to perform the work and, if necessary, receive instructions from the supervisor.
• Write a SERVICE REPORT on inspections, diagnostics, maintenance and other work performed and report to management.
• Check the integrity of the tools and equipment in charge and use them for their intended purpose (lubrication, tightening).
• Repair (lubrication, tightening) and maintenance of tools and equipment of the repair center according to the plan, timely report of damage and their proper use.
• Carry out other duties assigned by the manager.
• Focus on self-development and skills development in the workplace. In addition to the organized training, be able to study independently
  • Requirements for the position
• Bachelors’ degree in related fields
• Experience of working at least for 5 years overseas from the home country
• Over 10 years repair & diagnostic experience on Mercedes-Benz Actros, Arocs, Zetros trucks.
• Ability to handle workload, be able to work in rural areas, if necessary, be responsible, proactive, perform assigned tasks quickly, be organized, be punctual, be able to work independently
• Certificates from Mercedes on repair (engine, 501, 926, transmission G240, axle HL7)
  • Additional information
• Accomodation provided
• Opportunities to attend training programs from international leading brands.
• Health insurance package.
• Employee transport benefits.
• Flexible working hours.
• Discounts on MSM Group products.

Main responsibilities

• Work as a final check point of the Passenger car workshop team to diagnose and trouble shoot the problematic vehicles.

• Develop and sustain Fix It Right Time and Zero Rework approach.

• Proactively identify patterns in the diagnostic skill gaps of the PC Workshop team to make tactical plan for skill development.

• Act as a Technical Advisor to the VP Automotive and Aftersales Director for decision-making processes.

• Provide technical assistance and guidance to customers, service technicians, and dealerships to diagnose and resolve issues related to all PC vehicles.

• Analyze and interpret diagnostic reports, service manuals, and technical documents to PC Workshop team, Service Advisors and Customers.

• Interact with customers in a professional and courteous manner, addressing their concerns and questions regarding vehicle maintenance and repairs.

• Ensure a high level of customer satisfaction by providing timely and accurate information and solutions.
• Stay up-to-date with the latest MSM Brands’ PC vehicles models, technology, and features.
• Conduct training and knowledge-sharing sessions for dealership staff to enhance their understanding of PC products.
• Maintain detailed records of technical inquiries, service requests, and resolutions for reference and analysis.
• Generate reports to monitor and improve service performance.
• Help develop the SOPs and Work Instructions needed for PC team on Workshop diagnosis, large repairs to make sure the team meet Fix It Right First Time and Zero rework target.
• Collaborate with the technical support team to troubleshoot complex technical issues and develop innovative solutions.
• Accelerate the speed of the PC Workshop team on diagnosing the root cause of the issue, minimize rework and make quick decisions for both customers’ and company’s sake.
• Act as a liaison between customers, service centers, and the PC Workshop and Service team to resolve challenging problems.
• Ensure that all diagnostics, repairs and maintenance procedures adhere to Mercedes-Benz and other PC brands’ standards and guidelines.
• Support QC team and Service team by regularly conduct quality checks to guarantee that service and repair work meets the required standards.

Job requirements

• Studied in electrical engineering or related field.
• Professional certifications or licenses in automotive engineering are a plus.
• Ability to manage schedules and meet deadlines.
• 10+ years of experience in electrical and controls engineering role.
• Proven experience in electrical design and PLC programming.
• Strong knowledge of automated systems in the automotive industry.
• Ability to work with cross-functional teams.

Additional information

• Accomodation provided
• Opportunities to attend training programs from international leading brands.
• Health insurance package.
• Employee transport benefits.
• Flexible working hours.
• Discounts on MSM Group products.

Main Responsibilities:

• Identify and document any issues or malfunctions found in the vehicle (including those not mentioned by the customer) in the job card and report to the immediate supervisor.
• Perform accurate and thorough inspections and diagnostics to determine the cause of defects and fully repair the issue. Re-check completed work and submit it for quality control inspection.
• Provide an accurate and realistic list of required spare parts and assist in the ordering process. Properly request special tools from the designated storage, use them correctly, and return them promptly after use.
• Test drive vehicles if necessary to ensure repairs are successful.
• Prepare a detailed job/service report outlining inspections, repairs, and other performed tasks, and report to the immediate supervisor.
• Ensure that all tools and equipment are maintained in proper working condition and perform routine maintenance checks (lubrication, tightening, etc.) as needed.

Job Requirements:

• Bachelor’s degree in Mechanical Engineering or a related field
• Recent graduates are welcome to apply
• Up to 2 years of work experience is an advantage
• Basic English language skills

Additional Information:

• Base salary + performance-based bonuses + sales-related bonuses
• Opportunity to attend training from leading international brands
• Health insurance package
• Staff transportation provided
• Discounted prices on MSM Group products

Main Responsibilities:

• Perform diagnosis, repair, maintenance, and installation of equipment received at the Ulaanbaatar Repair Center to a high standard of quality.
• Respond to customer calls and execute repairs and installations on-site according to customer agreements, adhering to workplace regulations and ensuring safety.
• Conduct daily inspections and maintenance (lubrication, tightening) on tools and equipment (vehicles, lathes, drilling machines, hydraulic pumps, air compressors, hand tools, etc.) under your responsibility.
• Perform repairs and technical maintenance on tools and equipment at the repair center as per the schedule (lubrication, tightening).
• Accurately identify the causes of breakdowns and fully complete necessary repairs.
• Prepare an accurate list of required spare parts and place orders.
• Utilize working hours effectively and promptly complete assigned tasks.
• Personally participate in equipment repair, maintenance, and installation work, demonstrating best practices and training colleagues.
• Conduct calculations for materials and work needed for installation and connection of equipment at the workplace.
• Write SERVICE REPORTS on completed repairs, installations, and inspections, reporting to management.
• Prepare daily work reports and present them to management.
• Provide support and advice to other team members as necessary.

Job Requirements:

• Graduate from a university or college in a mechanical field.
• Experience working in mining mechanics is preferred.
• Must adhere to safety regulations.
• Knowledge of ANSUL fire systems is an advantage.
• This position is based in Ulaanbaatar (8-hour workdays) and may require travel to mining sites when necessary.

Main Responsibilities:

• Oversee and ensure the operational integrity of lifting machinery used within the organization.
• Conduct routine inspections and maintenance of crane tracks, adhering to a defined schedule, and maintain an inspection log. Repair and resolve any faults identified during inspections.
• Perform regular inspections on cranes, their tracks, and load-carrying slings to ensure their functionality and safety.
• Ensure the crane’s structural integrity by conducting timely and thorough inspections and implementing repairs as needed.

Job Requirements:

• Degree in mechanical engineering, mining, construction, or heavy machinery mechanics, or crane operation engineering.
• Fresh graduates are welcome to apply.
• Advanced knowledge of hydraulic and pneumatic equipment, with the ability to use specialized diagnostic tools, read, and understand technical manuals and literature.
• Ability to work in Ulaanbaatar city, with the flexibility to travel to rural areas and mine sites when needed. Additional allowances will be provided during assignments to these areas.

Additional Information:

• Competitive salary based on experience.
• Health insurance package.
• Employee transportation.
• Per diem and allowances for mine site assignments.
• MSM Group product discounts.