Job Vacancies

Main duties:

Customer support:

  • Respond to customer inquiries via phone, email, or in person
  • Assist customers in selecting appropriate electrical products based on technical specifications and needs.
  • Resolve customer concerns and complaints effectively and efficiently.

Order management:

  • Process quotations, orders, and invoices accurately and in a timely manner.
  • Track and manage order statuses, ensuring customers are kept informed of progress.
  • Handle returns, exchanges, and order discrepancies in alignment with company policies.

Technical assistance: 

  • Provide basic technical support and guidance related to motors and cables.
  • Collaborate with technical teams for in-depth problem resolution or escalations as necessary.

Sales and business support:

  • Identify opportunities to upsell or cross-sell complementary products.
  • Support the sales team with preparation of quotes, technical documentation, and customer proposals.
  • Contribute to meeting or exceeding sales targets through proactive customer engagement.

Requirements:

  • High school diploma or equivalent (a technical certificate or associate degree in hydraulics, engineering, electrical systems or related fields is a plus).
  • Minimum 2 years of experience in customer service or sales, preferably in the hydraulic or industrial sector or technical field./ with a background in electrical systems or related industries./
  • Experience in using CRM software and Microsoft Office Suite.
  • Basic understanding of hydraulic systems and their applications.

Additional information:

  • Maintain accurate and updated records of customer interactions and transactions within the CRM system.
  • Generate regular reports on service activities, customer feedback, and sales trends for internal review.

Main Responsibilities:

  • Perform diagnosis, repair, maintenance, and installation of equipment received at the Ulaanbaatar Repair Center to a high standard of quality.
  • Respond to customer calls and execute repairs and installations on-site according to customer agreements, adhering to workplace regulations and ensuring safety.
  • Conduct daily inspections and maintenance (lubrication, tightening) on tools and equipment (vehicles, lathes, drilling machines, hydraulic pumps, air compressors, hand tools, etc.) under your responsibility.
  • Perform repairs and technical maintenance on tools and equipment at the repair center as per the schedule (lubrication, tightening).
  • Accurately identify the causes of breakdowns and fully complete necessary repairs.
  • Prepare an accurate list of required spare parts and place orders.
  • Utilize working hours effectively and promptly complete assigned tasks.
  • Personally participate in equipment repair, maintenance, and installation work, demonstrating best practices and training colleagues.
  • Conduct calculations for materials and work needed for installation and connection of equipment at the workplace.
  • Write SERVICE REPORTS on completed repairs, installations, and inspections, reporting to management.
  • Prepare daily work reports and present them to management.
  • Provide support and advice to other team members as necessary.

Job Requirements:

  • Graduate from a university or college in a mechanical field.
  • Experience working in mining mechanics is preferred.
  • Must adhere to safety regulations.
  • Knowledge of ANSUL fire systems is an advantage.
  • This position is based in Ulaanbaatar (8-hour workdays) and may require travel to mining sites when necessary.

Main Responsibilities:

  • Implement, execute, and continuously improve an effective Occupational Health and Safety Management System (OHSMS) in compliance with international standards.
  • Provide all employees with professional guidance and training on health and safety regulations and methodologies.
  • Identify, assess, and manage risks posed to employees by hazardous factors in the workplace.
  • Monitor safety within operational activities.
  • Reduce the impact of unavoidable hazards and accidents.
  • Fulfill responsibilities related to occupational safety and health.

Job Requirements:

  • Bachelor’s degree or higher in Mechanical Engineering; recent graduates are welcome.
  • Must have completed training for OHS personnel and possess a professional certificate in safety operations.
  • Knowledgeable about OHS laws, relevant legal documents, procedures, and regulations; capable of providing evaluations and conclusions on various issues while training and advising others on these topics.
  • Ability to compile, consolidate, and evaluate OHS-related reports.

Additional Information:

  • Base salary + performance-based bonuses.
  • Opportunities for training with international top brands.
  • Health insurance package.
  • Employee transportation.
  • Flexible working hours.
  • Rights to purchase MSM Group products at discounted prices.

Job description

Administration and Operations Support:

  • Provide comprehensive assistance to directors and department heads in their daily tasks.
  • Offer support for day-to-day management of staff, ensuring efficient operations.
  • Manage correspondence, including distribution and archiving of letters.
  • Maintain accurate records and notes, ensuring organized documentation.
  • Coordinate weekly management team meetings and disseminate notes.
  • Arrange meetings, events, and conference rooms with meticulous detail.
  • Handle travel arrangements, including hotel and flight bookings for management and visitors.
  • Supervise administrative drivers and distribute tasks among team members.
  • Facilitate official signatures on bank transfers, contracts, and other critical documents.
  • Perform home-based tasks related to the Executive Director.
  • Manage printing, business card orders, and mail processes.
  • Execute additional tasks as directed by Management, maintaining flexibility.
  • Fulfill employee business card orders as requested by supervisors.

Board of Directors Support:

  • Compile and manage essential company files, including minutes, reports, and regulations.
  • Maintain and update a meetings folder for board and shareholders meetings.
  • Assist in preparing and amending organizational regulations and authority documents.
  • Coordinate and send invitations to board and shareholders meetings.
  • Record minutes during board and shareholders meetings and distribute them to members.
  • Keep the board informed of legal changes impacting their roles.
  • Draft resolutions, meeting notices, and voting papers in consultation with the Chairman.
  • Provide comprehensive support to the Chairman in various capacities.
  • Fulfill additional responsibilities as assigned by the Board.

Human Resources Assistance:

  • Support HR department by handling paperwork, including replication, printing, and scanning.
  • Provide timely translation services as required by HR department.
  • Conduct research and compile data in response to HR department requests.

Job requirements

  • A university degree in Foreign Relations and Business Administration.
  • Minimum of 2 years of experience in a secretary role.
  • Proficiency in MS Word, Outlook, Excel, and PPE.
  • Strong command of Mongolian and English, both spoken and written.
  • Ability to handle official documents and assess issues independently.
  • Highly organized, with exceptional event planning skills.
  • Experience in secretarial and office assistant roles.
  • Knowledge of corporate governance and compliance.

Additional information

  • Basic salary + KPI bonus salary 
  • Learning & development opportunity with international brands
  • Additional health insurance with 100% coverage
  • Employee transportation & discounted lunch pack 
  • Flexible working hours
  • Discounted rate for MSM products

Job description

In charge of leading Marketing communication strategy, planning and social media related to Automotive sales and aftersales. 

  • Cooperate and provide market intelligence on long and mid-term marketing planning with management team and related departments.
  • Ensure all brands’ communication follows respective brand guideline covering website, social media, print out and customer service.
  • Develop, implement marketing plans on campaigns and promotions. Report the effectiveness of the marketing promotion and campaigns by tracking on ERP system.
  • Define customer persona, consumer behaviour and market trend by conducting market research according to the research plan.
  • Ensure that all marketing plans and implementations process follows QMS process flow
  • Ensure that the most cost efficient and effective marketing and advertising tools are employed in order to promote the products and services.
  • Register and track all potential lead and opportunities from each marketing activities on ERP system
  • Timely and efficient reporting of marketing activities

Job requirements

  • Bachelor’s degree in marketing, finance, business administration, or similar.
  • Minimum 2 years working experience by profession
  • Proficiency in electronic marketing automation software such as HubSpot Marketing
  • Extensive knowledge of marketing strategies, channels, and branding.
  • Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends)
  • Experience in setting up and optimizing Google Adwords campaigns
  • Numerically literate, comfortable working with numbers, making sense of metrics and processing figures with spreadsheets
  • A sense of aesthetics and a love for great copy and witty communication
  • Up-to-date with the latest trends and best practices in online marketing and measurement

Additional information

  • Basic salary + KPI bonus salary
  • Learning & development opportunity with international brands
  • Health insurance
  • Employee transportation
  • Flexible working hours
  • Discounted rate for MSM products

Main Responsibilities:

  • Perform installation and repairs of panels at a professional level, fully dedicating oneself to the job with integrity and commitment.
  • Carry out vehicle disassembly according to brand repair manuals, ensuring high quality.
  • Thoroughly check and fill out inspection forms for fasteners, bolts, and other components upon completion of installation work.
  • Observe and report any damages, worn parts, or necessary repairs during installation and repair work, ensuring customer satisfaction through communication via service advisors, thereby supporting the operational efficiency of the repair center.
  • Record and note the start and completion times of installation and repair work, along with relevant information.
  • Conduct installation and repair work in a clean and meticulous manner according to company-approved standards and technologies.
  • Provide realistic time estimates for repairs on vehicles brought in for installation and repair.
  • Log all materials used in the repair of the specific vehicle on the repair sheet.

Job Requirements:

  • Graduate from a relevant vocational college or university.
  • 1-3 years of work experience.
  • Skilled in shaping, drilling, finishing, and applying decals.

Additional Information:

  • Base salary + performance-based bonuses.
  • Health insurance package.
  • Flexible working hours.
  • Rights to purchase MSM Group products at discounted prices.

Main Responsibilities:

  • Focus on achieving the monthly sales targets and plans for the store, while enhancing profitability by providing guidance and training to store employees.
  • Provide management support to branch store staff, oversee inventory levels of products in the branch and warehouse, ensure smooth operations, establish service standards, and monitor and support friendly service to customers.
  • Monitor product sales activities and implement necessary sales promotions.
  • Organize and support marketing and promotional activities, as well as all types of events.

Job Requirements:

  • Bachelor’s degree in a relevant field.
  • Experience in sales, trade, service organizations, or the food production industry.
  • Previous experience in team leadership.
  • Ability to explain product information in English.
  • High interpersonal and communication skills.

Additional Information:

  • Base salary + performance-based bonuses + sales commissions.
  • Health insurance package.
  • Employee transportation.
  • Rights to purchase MSM Group products at discounted prices.

Main Responsibilities:

  • Monitor and verify the operational integrity of lifting machinery used across the organization.
  • Conduct regular inspections and maintenance of crane tracks within established timelines, maintain a periodic inspection log, and promptly repair any identified damages.
  • Ensure the integrity of the crane, its tracks, and load securing equipment through thorough inspections.

Job Requirements:

  • Degree in mining, construction, heavy machinery mechanics, or crane engineering.
  • Recent graduates are welcome to apply.
  • Advanced knowledge of hydraulic and pneumatic equipment, capable of using specialized and diagnostic tools, and able to read and understand technical manuals and textbooks.
  • Must be based in Ulaanbaatar and be available for assignments in rural areas or mining fields as needed (additional pay and allowances will apply during assignments).

Main Responsibilities:

  • Focus on achieving and fulfilling monthly sales targets and plans for the store, while guiding, advising, and training store employees.
  • Organize and manage store staff, oversee stock levels of products in the store and warehouse, ensure the smooth operation of product sales, establish service standards, and provide friendly and supportive service to customers.
  • Prepare the budget required for the store.
  • Monitor product sales activities and implement necessary sales promotions.
  • Initiate, develop, implement, and maintain policies and procedures for store operations and staff, ensuring stable operations.
  • Develop service standards for the store, create a culture of service, continuously improve service, enforce and establish standards, and collaborate to integrate best practices from similar organizations and leading international sectors.

Job Requirements:

  • Experience in sales or e-commerce.
  • Ability to manage product ordering, stock levels, and continuously improve operations.
  • Ability to explain and sell product information in English.
  • Strong management and organizational skills for overseeing store employees.
  • Ability to align store operations with applications and e-commerce websites, demonstrating problem-solving skills, responsibility, and efficiency.

Additional Information:

  • Base salary + performance-based bonuses + sales commissions.
  • Health insurance package.
  • Discounted purchasing rights for MSM Group products.

If you want to apply for open positions, please submit application form or send your CV to hr@msmco.net.

We encourage you to submit application form to be included in candidates database for future available positions.